Here at Kuona's Custom Creations, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you are looking for. Contact us with any thoughts or additional questions.
How long does an order take?
Each order is made by hand and take between 7-11 business days to be completed depending on the work load. Shipping is between 2/3 days via USPS or UPS Please keep this in mind before ordering seeing as we do not offer refunds.*UPDATE* due to COVID-19 the USPS have Extended shipping times keep this in mind when placing an order. If you have a question about a fulfillment date contact us thru Instagram or email before placing your order.
Do you offer shipping?
Orders are sent first class or priority (if chosen at check out) through the United States Postal Service with tracking information. UPS is also now an option. Please allow extra time if your completion date falls on the weekend or a holiday.
Can I pick up my Order?
The answer is no, we no longer offer store pick up. Please keep this in mind when ordering. Give yourself enough time to receive your order in the mail.
Do you offer refunds?
All of our items are made to order by hand there for we do not offer refunds Or exchanges once an order is placed. Please be sure to read over your order and all of your questions are answered before hitting submit. You will receive a mock up on custom items to approve before anything is printed.
Can you use my logo?
If you have a logo you would like printed please email it to email@example.com before ordering for approval. Your email will be answered within 48 hours excluding Sundays and holidays.
How Long For Wholesale Order?
Turn around time for wholesale orders are found in each item description. Please make sure you under the policy before ordering.